Meet Us: King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we’re the ultimate baking resource – providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business – website and retail stores – offers an even wider selection of specialty baking ingredients, mixes, gluten-free products, baking tools, and more. We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We’re proud to be 100% employee-owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we’re committed to the best interests of all our stakeholders - employees, our local communities, our broader community of bakers, and our planet. Join us and help spread the joy of baking. King Arthur – where, as an employee-owner, your passion and ideas can truly make a difference.

The Position: The Retail Sales Associate I is responsible for delivering consistent and positive in-store customer experience by assisting customers, processing transactions, maintaining merchandise standards, and supporting daily store operations. This role works under direct supervision as part of a customer-focused retail team and contributes to sales goals, operational accuracy, and store presentation. The Retail Sales Associate I may support basic sales floor leadership activities and opening or closing procedures as assigned.

The Benefits: As a part-time employee you would have access to - medical, dental, paid time off to rest, paid holidays to have fun, a 401(k) with a company match. But here's what makes us different: paid volunteer hours, profit -sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

The Location: Norwich, VT; onsite daily.

The Pay: $18.21 to $19.14 per hour worked; commensurate with experience.

The Schedule: This is a part-time position, working an average of 24 hours per week. Availability for weekend shifts required.

Essential Duties and Responsibilities

• Greet and acknowledge customers promptly and provide assistance throughout the shopping experience
• Assists customers in locating merchandise and providing accurate product information
• Supports the team in achieving daily and monthly sales goals
• Serve as the sales floor point person when directed by store leadership
• Support opening and closing store procedures, including register functions, as assigned
• Maintains the store’s appearance through cleaning, organizing, restocking, and signage upkeep
• Communicates consistently and clearly with their retail team, shift leads, and managers
• Supports community activations and events as needed

This should not be construed as an exhaustive list of all job duties and responsibilities. There may be some variation and/or development of the above duties and responsibilities without changing the general nature of the job.

Experience and Education

• 1-2 years of experience in a retail related field
• Flexible schedule availability including evenings and weekends.
• Basic math and cash-handling skills
• Basic computer skills and experience with point-of-sale (POS) systems

Competencies:

• Customer Focus & Service Excellence – Delivers consistent, professional service by understanding customer needs, providing accurate information, and supporting a positive in-store experience
• Communication & Team Collaboration – Communicates clearly and respectfully with customers and team members; works collaboratively to support daily operations and sales goals
• Adaptability & Accountability – Adjusts to changing priorities, follows established procedures, and takes responsibility for assigned tasks and outcomes
• Learning Agility & Receptiveness to Feedback – Learns new processes, systems, and product knowledge; applies feedback to improve performance
• Attention to Detail & Operational Accuracy – Maintains accuracy in transactions, inventory handling, store presentation, and compliance with safety and food handling standards

Success Factors

• Genuine enthusiasm for King Arthur’s mission and products and a commitment to living our values
• Is community minded and gets involved, volunteers

Physical requirements/work environment

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements

• This role consistently uses standard office equipment
• Use hands to handle, control, feel objects, tools and controls
• Stand/sit for extended periods of time
• Stretch, reach and bend
• Ability to regularly work in an environment where food allergens may be present
• Ability to regularly touch and taste food products which may contain allergens

Work environment

• This role operates in both a professional office environment where work is performed at a desk and a dynamic retail store environment, which requires regular interaction with customers, staff, and merchandise.
• It includes handling and organizing products, which may involve lifting and carrying items up to 20 lbs.
• May be exposed to varying noise of a retail environment

Safety

• Understands that safety is the responsibility of everyone at the organization
• Is responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
• Engages in safety and compliance training programs and encourage 100% team participation in same

Supervision

• N/A

Travel

• N/A

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Environment

• Adhere to company-wide green norms, look for ways to reduce, reuse, recycle
• Educate oneself on KAB environmental campaigns
• Strive to continually improve and implement new processes to reduce our environmental impact

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

There's room at our table for you! Apply today.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

*Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.