Meet Us: King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we’re the ultimate baking resource – providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business – website and retail stores – offers an even wider selection of specialty baking ingredients, mixes, gluten-free products, baking tools, and more. We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We’re proud to be 100% employee-owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we’re committed to the best interests of all our stakeholders - employees, our local communities, our broader community of bakers, and our planet. Join us and help spread the joy of baking. King Arthur – where, as an employee-owner, your passion and ideas can truly make a difference.

The Position: The Retail Operations Manager enables and evolves day-to-day operational standards, processes, and performance across permanent and pop-up retail locations, proactively supporting store teams with the tools, processes, and solutions needed to succeed. This position plays a critical role in supporting pop-up store openings, leading fast-paced, high-intensity operational workstreams that require strong project management, adaptability, and a roll-up-your-sleeves mindset. The role is responsible for building and maintaining Standard Operating Procedures, supporting labor analysis, optimizing operational workflows, implementing facilities and safety programs, and ensuring strong vendor and technology partner performance, with a focus on removing friction for store teams. The Retail Operations Manager serves as an ongoing operational resource through regular store visits, performance analysis, and the rollout of scalable tools and processes, while partnering cross-functionally to support omnichannel programs, store expansion, inventory management, and training initiatives as the retail footprint grows.

The Benefits: Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(k) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

The Location: Hybrid combining working from home with ability to travel 30-40% initially, 40-50% as location count increases. This role will also need to travel onsite to White River Junction, VT on a quarterly basis.

The Pay: $73,100 to $92,000 annual salary; commensurate with experience.

Essential Duties and Responsibilities

• Lead pop-up execution and operational readiness, partnering cross-functionally to deliver successful openings and closures, including vendor coordination, regulatory requirements, and pop-up setup and teardown, coordinating with facilities and safety teams as needed.
• Develop and continuously improve Standard Operating Procedures (SOPs) and the Retail Operations Playbook to ensure consistent, compliant execution across all locations.
• Establish, audit, and uphold operational standards across stores, including health and safety, cash handling, inventory controls, visual presentation, and customer experience, proactively identifying gaps and enabling corrective action.
• Provide multi-unit field leadership focused on operational enablement through regular store visits, translating execution gaps and opportunities into standardized tools, workflows, and best practices that support consistent store execution.
• Analyze sales, inventory, and operational data to identify root causes, and drive measurable performance improvements, translating insights into actionable support for store teams.
• Serve as the primary liaison for retail technology and data integrity, coordinating with internal and external IT, POS, software, and hardware partners to ensure system reliability, timely issue resolution.
• Drive omnichannel and in-store digital development and execution, supporting the rollout and evolution of omnichannel capabilities over time, and ensuring store-level readiness and adoption.
• Monitor operational KPIs in partnership with Supply Chain and Planning, including sales performance, inventory health, shrink, on-time/in full- delivery, and freight efficiency, supporting continuous improvement.
• Partner with Store Managers to analyze labor efficiency, reduce operating costs, and improve productivity through scalable, repeatable processes, serving as a thought partner and resource.
• Support store training, onboarding, and ongoing development in partnership with Store Managers and People and Culture Business Partners, ensuring consistent adoption of SOPs, tools, and service standards.
• Partner with retail leadership and Finance to support retail operations budgeting and financial planning, contributing to project-level budgets, monitoring spend, and providing insights to inform retail operations budget needs.

Education and Experience

• 3-5 years of retail operations experience, preferably in multi-unit retail programs with additional time in store management a plus.
• Experience supporting store openings or retail expansion initiatives preferred.
• Experience supporting and operating with Pop-Up retail preferred.
• Proven experience building SOPs, playbooks, and scalable retail processes.

• Experience partnering cross-functionally with Supply Chain, Ecommerce, Finance, HR, and IT.

• Demonstrated field leadership and ability to influence without direct authority.

• Proficiency with project management tools such as Asana and Microsoft Office products, POS systems, retail technology platforms, and inventory systems.

Competencies

• Operational Excellence & Process Design: Builds, scales, and enforces standardized retail processes that drive consistency, efficiency, and compliance.

• Problem-Solving and Decision-Making: Identifies challenges proactively, applies creative solutions, and leverages data-driven insights to make decisions.

• Analytical & Performance Management: Exhibits strong data fluency, analyzes operational KPIs, and drives continuous improvement.
• Multi-Unit Leadership and Field Enablement: Supports and influences store leaders through coaching, tools, and regular field management.
• Cross-Functional and Omnichannel Execution: Collaborates across Supply Chain, Ecommerce, IT, HR, and Facilities to operationalize omnichannel and retail initiatives.
• Change Management & Communication: Translates strategy into clear, actionable guidance and drives adoption both up and down the organization.
• Project Management and Execution: Supports cross-functional retail projects by organizing timelines, coordinating partners, and ensuring clear accountability through completion.

Physical requirements/work environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements

• This role consistently uses standard office equipment
• Use hands to handle, control, feel objects, tools and controls
• Stand/sit for extended periods of time
• Stretch, reach and bend

• Work environment
  • This role operates in both a professional office environment where work is performed at a desk and a dynamic retail store environment, which requires regular interaction with customers, staff, and merchandise.
  • It includes handling and organizing products, which may involve lifting and carrying items up to 40 lbs.
  • May be exposed to varying noise of a retail environment
  • Safety
  • Understands that safety is the responsibility of everyone at the organization
  • Is responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
  • Engages in safety and compliance training programs and encourage 100% team participation in same

Supervisory Responsibility

• N/A

Travel

• 30-40%

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.

There's room at our table for you! Apply today.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

*Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.